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© New Haw Therapy Clinic 

 

The Clinic

 

 

New Haw Therapy Clinic is a large Complementary Natural Health Clinic established in 1997. 

We provide a comprehensive range of complementary therapies to help relieve many symptoms. Treatments include Osteopathy, Chiropractic, Chiropody/Podiatry, Reflexology, Massage therapies, Kinesiology, Counselling and much more. Please click the Treatments menu for more information.

As a multidisciplinary clinic, specific treatments described are sometimes offered by an individual or sometimes by more than one practitioner. Please contact us for any further advice. We will help you the best we can. All calls and queries are private and confidential.

 

All our practitioners are fully qualified, registered and insured with their specific governing bodies. 

 

A free initial discussion with a Practitioner is always available, should you so wish.

We are open Monday-Friday 9am-8pm and Saturday 9am-1pm. We have full reception cover and you can meet the reception team or any therapist on the meet the team page.  

We have free private parking on our forecourt in front of the clinic and full wheelchair access.  

Local areas are New Haw, Addlestone, West Byfleet, Woking, Pyrford, Woodham, Chertsey, Staines, Cobham, Weybridge, Guildford, Walton on Thames.

 

Our Philosophy

The Clinic has a reputation for professionalism with a high standard of service and a warm welcome.  We are a friendly, family orientated clinic which is dedicated to the best possible care for our patients.

 

PRIVACY NOTICE

(Why we collect your personal data and what we do with it) 

 

When you supply your personal details to this clinic they are stored and processed for 4 reasons (the text in bold are the relevant terms used in the General Data Protection Regulation – ie the law):

 

1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment. 

 

2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely. 

 

3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest. 

 

4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method. 

 

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date. 

 

Your records are stored on our clinic computers. These are password-protected, backed up regularly, and are locked out of working hours. 

 

We will never share your data with anyone who does not need access without your written consent. Only the following people will have routine access to your data: 

 

  • Your practitioner(s) in order that they can provide you with treatment

  • Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information) 

 

  • Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details.

 

From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement. 

 

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records. 

 

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so. 

 

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in this content as the “Data Controller”. Here are the details you need for that: 

 

Clinic Director

 therapy@newhawclinic.co.uk

01932351120

189 Woodham Lane, New Haw, Surrey. KT15 3NN

 

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.